Returns & Refunds

Cancellations

Pro-forma orders can be cancelled up until payment is made. Orders for plain stock can be cancelled or returned for a refund within 14 days of order.

Plain stock items sourced from overseas, or that have been custom made cannot be returned.

Returning your items

We want you to be delighted with your order from directbranded-merchandise.co.uk however if for any reason you wish to return your items, please do so within 14 days of receiving your order for a full refund, exchange, or credit note.

If your order consists of multiple items, the 14 day return period runs from when you receive the last batch of goods.

All items must be returned in their original packaging and in a re-saleable condition.

Goods that are not faulty will be returned at your cost.

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.

If there is a print error deemed to be our fault we will offer to re-print the products or provide a refund as above.