Terms & Conditions

Terms and Conditions of Sale


All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted


Ownership title of goods remains with directbranded-merchandise.co.uk. until payment has been made in full into our account or cheques cleared
Sample Policy

We ask that you shop around first and compare products and prices.  If you would like to proceed with the order but need to check the quality of the item we are happy to provide samples to you.  The maximum value is £15 or two types of any one style of product.  All samples provided free of charge are requrested to be returned within a 21 day period otherwise they will be billed out to you at the 100 unit rate.  If more than two types of any one style of product, or the total sum of samples is over £15, we require payment of the samples (at the 100 unit rate on the website).  We are happy to credit this back if placed and samples are returned.  Please note that credit will only apply to those items ordered and returned.  Any other items not ordered are non returnable for a credit.
Payment Options

We accept MasterCard, Visa, Cheque or Bank Transfer.

New Accounts

All payment is required prior to dispatch of goods unless prior arrangements have been made.  The only exception is Government or school bodies.

All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on Stop Supply and all future orders on payment before despatch of final goods


2% above or below quantities order is acceptable as full shipment and billed accordingly

We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on this Order Confirmation.
We cannot be held responsible for goods lost or delayed by common carrier, international or UK Customs departments or by 'acts of God'. Insurance is available at a rate of 3% of value of order. If insurance is waived, shipment is at the receiver’s risk.

All orders will be shipped using Promotions Only account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order

Once the order confirmation form has been signed, it is agreed we will supply your product in the specified time as stated in the order confirmation form. If you cancel an order after signing this form, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised ship date on this form.

Artwork Fees

If artwork is not supplied in correct format, artwork charges are billed at £30 +VAT per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

Claims or Returns

In the unlikely event of a claim, only written claims will be accepted and must be made within 7 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.


Colours of items pictures on this website are only indicative. If exact colour matching is required please request a sample.

Default Accounts

Any company or person/s defaulting on a payment to Promotions Only will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 90 days due will be given to our debt collectors. A 1.44% interest charge will be added to the invoice for each  month past the invoice due date that the debt remains unpaid and all recovery costs will be added to the outstanding

Our Address

450 Welford Road
United Kingdom

Contact Details

Email: [email protected]

Phone: 0116 5072616

Registered: 14885435

SSL Secured | Copyright 2024 DB Merchandise LTD | All Rights Reserved | Powered By E-Commerce